Terms & Conditions

Effective Date: Sept 2018

Welcome to the True Bandits Website (the “ Site”) 

1.General

Please read these Terms and Conditions carefully before ordering goods from www.truebandits.com. By using the Site and/or placing an order on the Site you confirm that you have read the Terms and Conditions and accept them.

We may change the Terms and Conditions from time to time without notice. You are responsible for keeping updated with changes in the Terms and Conditions. Please note that the Terms and Conditions, that are valid for your order, are always the Terms and Conditions in effect as of the time you place your order, and not a later version.

If you have any questions you are always welcome to contact us and we will be happy to explain how this works. 

Registered address:

True Bandits
Veenwortel 28
2498 EL DEN HAAG

Telephone number: +31 (0)649785047 phone hours from Monday to Friday 9am-5pm 

Email address: info@truebandits.com

Chamber of Commerce number: 59535067

VAT registration number: NL164341067B01

2. Terms of sale

By placing an order you are offering to purchase an item on and subject to the Terms and Conditions. All orders are subject to availability and confirmation of the order price.

Eligibility to order

You must be at least 18 years old to purchase goods on the website, be a consumer (not a reseller) and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate. We reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

Your payment details are incorrect or cannot be verified

If we suspect any fraudulent activity

The product ordered is unavailable from stock

We have the reason to believe that you are under the age of 18

The identification of an error within the product information, including price or promotion

If we are unable to deliver within accordance to the terms in the confirmation, we will contact you and give you the opportunity to cancel the order. If we have already received payment, we will refund you the amount.

Order confirmation

When you place an order on our Site, we will send you an order confirmation by email. Please note that the confirmation email is an acknowledgement that we have received your order, but it is not an acceptance of your order.

Once you have checked out and have received your order confirmation email, neither you nor we will be able to make any changes to your order, so please make sure that everything is correct.

Acceptance and shipping confirmation

All orders placed by you are subject to acceptance by us. Once the order has been processed, a shipping confirmation email will be sent out to you with all relevant information about your order. The shipping confirmation is our acceptance of your order.

Quality of products

We aim to describe the item(s) on the Site as correctly as possible. However, as a result of different image acquisition, display technologies or other technical reasons, minor differences in colour and other variations in item(s) are possible. True Bandits cannot be held responsible for any such discrepancy.

3. Price and payment

The prices shown on the Site include Dutch VAT of 21%. Prices are quoted in Euro (EUR) and do not include service, payment or delivery.

The prices shown on the Website may vary from time to time. True Bandits is not bound by the price until True Bandits has accepted the order by sending the shipping confirmation to you. True Bandits reserves the right to change, limit or terminate any special offers or discounts at any time.

Price changes

We always try and ensure that all prices on the Site are accurate, however errors may occur. If we discover an error in the price of any item(s) which you have ordered, we will notify you by email about the price change and give you the option to reconfirm your order at the correct price or cancel the order. If we are unable to contact you, your order will be cancelled. True Bandits reserves the right to cancel any order prior to our acceptance of the order. If we have already received payment for a cancelled order, we will refund you the amount of the purchase. We are not able to compensate price differences with placing orders or returns.

Payments

We accept payments with iDeal, Bancontact, Mastercard, Paypal, Visa, and American Express.

When paying by card you will be asked for the card number, its period of validity and the CVC code. We make use of MasterCard Secure Code and SSL encryption, which prevent unauthorized access to card details. We do not store card numbers after the transaction has been completed. For more information you can take a look at our Privacy Policy.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment, then you will be notified immediately at the checkout.

Tax

Please note that local charges (customs duty, sales tax) may apply, depending on your region and local customs duties. The charges are at your own expense.

4. Delivery

Please review our Delivery for more information.

5. Return

Please review our Returns for more information

6. Product information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. 

7. Website use

Errors, inaccuracies and omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges and availability. At any time and without prior notice, we reserve the right to correct any errors, inaccuracies or omissions; change or update information; or cancel orders if any information is inaccurate.

Intellectual property rights

All elements on the Website are owned by or licensed to True Bandits. All elements of the Website including (but not limited to) the general design and the content, can be protected by copyright, moral rights, database rights, trademark and other laws relating to intellectual property rights.

Limitation of liability

True Bandits will not be liable for any indirect, direct, additional or consequential damages that may result from the use or content of our Site, including damages caused by viruses or any incorrectness or incompleteness of the information on the Site; the performance of the products; or otherwise arising in connection with the use of these Terms and Conditions, even if True Bandits has.

Privacy Policy

By placing an order you agree and understand that we may collect, use, store and process your personal information in accordance with our privacy policy. Please review our Privacy Policy for details about our personal information practices.

8. Applicable law and jurisdiction

These Terms and Conditions are in accordance with the laws of the Netherlands. In the event of a dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the dutch courts.

That’s all! We hope that you enjoy your purchase!